Terms
Service terms
Refunds. You can cancel for a full refund at any time before we begin building your website. Once the build has started, the payment is not refundable: the design and development time has been scheduled for you and is being used.
We aim to have a standard package live within 12 days of starting your build. Days spent waiting for your brief, content or approval do not count toward that.
1. What you are buying
You are buying a once-off website build at the package you selected, at the price shown at checkout. The package decides the number of pages and what is included. The price is paid in full when you order — there is no deposit and no balance to settle later.
An unpaid order is held for 24 hours. After that the order is released and nothing is owed.
2. What happens after you pay
Paying creates your account and sends you a single-use link to set your password. Inside the portal you complete a short brief: what the business does, who it serves, the pages you want and how it should feel. We build from those answers.
The build starts once your brief is accepted and any content we need has arrived. Before that point we have not begun work, and that is the window in which a refund is available.
3. Cancellation and refunds
- Before the build starts: cancel and we refund everything you paid for the package.
- Once the build has started: the payment is not refundable. Starting means design and development time has been allocated to your project and is being used, so there is nothing left to return.
- A domain already registered in your name: the registration fee is not refundable, because the registrar has already charged it. The domain stays yours.
- If we cannot finish what you bought: tell us. We will complete it, and if we genuinely cannot, we will agree with you what part of the work is unfulfilled and settle that part.
To cancel, email hello@invasion.co.za from the address on the order, or open a ticket in the portal. Tell us the order reference and we will confirm in writing whether the build has started.
4. Timeline
A standard package is live within 12 days of the build starting. Larger builds are quoted a longer timeline before the work begins.
The clock pauses while we are waiting for you — the brief, content, images, or approval of a design. That pause is the most common reason a build takes longer, which is why the portal shows what is waiting on whom.
5. Changes after ordering
Before work starts you can upgrade your package and pay the difference. Once design has begun, ask us first: we will tell you what a change does to the price and the timeline rather than changing either without asking.
6. Domains
Every package includes the first R120 a year of one domain. If the domain you want costs more, we quote the difference before registering it. Renewal is at the registrar's price at the time, and we tell you before anything renews.
The domain is registered in your name. It remains yours, including if you later stop working with us, and we will transfer it out on request.
7. Care plans and recurring services
A care plan is billed monthly and can be cancelled before the next renewal. It covers the maintenance described on the pricing page; it is not a lock-in and cancelling it does not affect your ownership of the site or the domain.
8. Your content and your site
You are responsible for the text, images and logos you send us, and for having the right to use them. Once the build is paid in full, the site and its content are yours.
9. Invasion Rewards
The referral programme has its own rules — who qualifies, when a reward becomes payable and how payouts are made. Read them at the rewards terms.
10. Your information
What we collect and why is set out in the privacy notice. You can download or request deletion of your data from the account settings in your portal.
11. Contact
Questions about these terms, an order or a refund: hello@invasion.co.za. We answer within one working day.